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Crisis Care Concordat

The Crisis Care Concordat is a national agreement between the Department of Health and the Home Office.  Signatories also include Local Authorities and Police services.  Service user and carer input was supported by Mind.

The aim of the Crisis Care Concordat is to provide early intervention for people in mental health crisis. The Concordat sets out how organisations will work together better to ensure that people get the help that they need.

The Crisis Care Concordat is available here.

This focuses on 4 main areas:

  • Access to support before crisis point 24 hours per day;
  • Urgent and emergency access to crisis care as a physical health emergency;
  • Making sure that people are treated with dignity and respect in a therapeutic environment;
  • Preventing future crisis by referring people to the appropriate services.


Service development includes the introduction of Police Triage.  Mental Health Nurses work with Police Officers to assist with accurate assessment and referral to local mental health services.  This will help facilitate that the right person is in the right place at the right time and that anyone with mental health problems are treated fairly.

To review how your local area has addressed the Concordat you can access a map at



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Getting help is the right thing to do